bh999s Privacy Policy

bh999s ("we", "us", or "the platform") is a trusted online betting and casino platform in Bangladesh. We give the highest priority to the privacy and protection of our members' personal information. This Privacy Policy will inform you how bh999s collects your information, the purposes for which it is used, with whom it may be shared, and what steps we take to protect your information.

By using our services, you will be considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us.

1. What types of information we collect

bh999s collects various types of information as needed for your account registration, use of services, and identity verification. We may collect the information listed below:

a) Personal identification information:

• Full name, date of birth, and age verification information
• National ID (NID) number or passport number
• Email address and mobile number
• Address and geographical location information

b) Financial transaction information:

• bKash, Nagad, Rocket, Upay, or bank account numbers
• Deposit and withdrawal history
• Transaction date, amount, and method

c) Technical and usage information:

• IP address and device identity
• Browser type, operating system, and device model
• Login times, page views, and gaming activity logs
• Information obtained from cookies and similar tracking technologies

2. How information is collected

bh999s collects your information in the following ways:

1. Directly provided information: Information you voluntarily provide when you create an account, verify your identity, or contact us.
2. Automatic collection: Technical information automatically collected while using our website or platform, such as cookies, log files, and session data.
3. Through third parties: Information received from authorized third-party service providers for identity verification or fraud prevention.
4. Through financial institutions: Relevant information received from payment service providers such as bKash, Nagad, or banks during transaction processing.

3. Purposes for using information

We use the information we collect only for the following lawful purposes:

4. Information sharing policy

bh999s does not sell or rent your personal information to third parties. However, we may share information in the following limited circumstances:

• Service providers: With trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and technical support, who operate under our privacy policy.
• Legal obligations: Where required to comply with court orders, government agency requests, or applicable law.
• Security and fraud prevention: With relevant authorities for investigating fraud, money laundering, or other illegal activities.
• Business transfer: If ownership or management of bh999s changes, the new owner will be bound to comply with this privacy policy.

5. Cookies and tracking technologies

bh999s uses cookies and similar technologies on our website. Cookies are small text files stored on your device that help our website remember your preferences and provide better service.

We use the following types of cookies:

• Essential cookies: Required for the basic functioning of the website.
• Functionality cookies: For remembering your login state and preferences.
• Analytics cookies: For reviewing and improving site usage.
• Security cookies: For detecting and preventing fraud.

You can disable cookies by going into your browser settings. However, please note that disabling cookies may cause some important features of the site to not work properly.

6. Data security and protection measures

We apply industry-standard technical and organizational measures to protect your personal information. Our security framework includes:

• SSL encryption: All our data transfers are secured through SSL/TLS encryption technology.
• Data encryption: Strong encryption is used when storing sensitive information.
• Access control: Only authorized personnel will be able to access your information.
• Firewall and security monitoring: Our servers and systems are under continuous surveillance.
• Security audits: Regular security testing and vulnerability assessments are conducted.
• Two-factor authentication: A two-step identity verification system for account protection.

7. Data retention period

bh999s retains your personal information only for as long as necessary to provide services and meet legal obligations. General data retention criteria are as follows:

• All information is retained while the account is active.
• Financial transaction records are retained for a set period even after an account is closed.
• Certain information must be kept for a defined period due to legal requirements.
• After the required period, information is securely deleted or anonymized.

8. Your rights

You have the following rights regarding your personal information:

1. Right to access: You have the right to know what information we hold about you. If you contact us, we will provide you with details of that information.
2. Right to correction: If there is any inaccuracy or incompleteness in your information, you may request that it be corrected.
3. Right to deletion: In certain circumstances you may request that your personal information be deleted, except for information subject to legal obligations.
4. Right to object to processing: You have the right to object to the processing of your information for specific purposes.
5. Right to data portability: In specific circumstances, the right to receive a copy of your information in an applicable format.

If you wish to exercise any of the above rights, please contact us. We will verify your request and respond in due course.

9. Protection of minors

bh999s is operated for persons aged 21 and above only. We do not intentionally collect any information from minors. We apply an age verification process at the time of registration.

If you believe that information about a minor has been collected by mistake, please contact us immediately. We will promptly delete that information and close the relevant account.

10. International data transfers

Our servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that it is handled in accordance with this privacy policy and applicable protection standards.

For international data transfers, we ensure appropriate agreements and security measures are in place so that your information remains protected at all times.

11. Third-party services and links

Our platform may integrate software from game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi, among others. These third parties have their own privacy policies and our policy does not apply to them.

We work with Bangladeshi mobile banking services such as bKash, Nagad, Rocket, and Upay for payment processing. When using these services, their own terms and conditions apply.

12. Policy changes and updates

bh999s may review and update this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A notification will be displayed on the website's main page.
• The "Last Updated" date at the top of the policy will be changed.

If you continue using our services after the updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend visiting this page regularly.

13. Responsible gaming and data protection

bh999s takes responsible gaming very seriously. Information about your gaming behavior — such as betting amounts, time, and frequency — is used solely to identify problematic gaming tendencies and provide necessary support.

We use this information to provide responsible gaming tools such as voluntary limit setting, temporary account suspension, or permanent closure. To learn more about responsible gaming, visit our Responsible Gaming page.